Since Chemeketa Community College now uses a single sign-on process, all of your passwords can be changed, or recovered by going to: login.chemeketa.edu. Once at the Login prompt, click on the “Need help” link, which is located in the upper right-hand corner.

Next, you can click on the “Forgot My Password” link, and follow the prompts to reset your password. Or you can call the IT Help Desk at 503.399.7899, and they will help you.

Most courses will appear on your eLearn/Canvas dashboard on the Thursday before the scheduled start date of your course. However, individual instructors may restrict access to the course until the actual start date. See the academic calendar to view start dates for the majority of courses. Some courses start on dates other than the standard schedule. Refer to your class schedule in My Chemeketa to 1) verify the start date and 2) verify that you are enrolled in the course.

Students with classes using Pearson MyLabs products and who are experiencing problems need to contact their instructor or use the Pearson online support.

Unfortunately when this happens, your work is lost. While you were typing in the text area, your session timed out, due to the system thinking that you were inactive. To prevent this from happening in future, it is best to type up your assignment on your system in a word processing program such as Microsoft Word, and then save the file to your system. When you are ready to post the assignment to the Canvas system, copy the text from your assignment, and then paste it to the text box on the Canvas system. This will ensure that you have a copy of a file on your system in case something goes wrong in the Canvas system.

If time hasn’t passed you should close the browser and log back in to your course and start the quiz again. If you can't get back into the quiz, contact your instructor right away.

Before submitting the assessment, make sure that you go back and save all of your answers. If you have unsaved answers and you proceed with submitting your assessment, there is a strong likelihood that the questions with unsaved answers will act as if you haven’t answered them at all, which will result in you not receiving any credit for those questions.

Verify that your document is in the right format by locating it on your computer and checking the file extension. After you have attached the file, verify that it ends with the correct extension (in particular not .lnk or .url).

You can call 503.399.7399 to verify that the system is down. If you are seeing this message for more than a few hours you need to clear your browsing history.

If you are a currently registered Chemeketa Student, you must use your My Chemeketa username and password to log in to eLearn/Canvas.

To go directly into eLearn/Canvas, go to elearn.chemeketa.edu

If your course isn't listed on the Canvas Dashboard it could be that your course hasn't started yet, your enrollment hasn't gone through yet, or there is another reason.

If you think there is a problem, please contact Technical Support at 503.399.7399