Chemeketa Community College uses a single sign-on (SSO) for access to Canvas.

If you need help resetting your password, visit login.chemeketa.edu and click on the "Can’t access your account?" link from the login page. You can also call the IT Help Desk at 503.399.7899 for assistance.

Most courses will appear on your Canvas dashboard on the Thursday before the scheduled start date of your course. However, individual instructors may restrict access to the course until the actual start date. See the academic calendar to view start dates for the majority of courses. Some courses start on dates other than the standard schedule. Refer to your class schedule in My Chemeketa to verify that you are enrolled in the course. Then, in Canvas, click on "Courses" in the left menu and choose "All Courses". Your course will be listed under Future Enrollments on this page. You won’t be able to access the course until the start date.

Some courses utilize external sites for course content. Access to those resources may require a separate login to the publisher's site and/or a code to enter. First, review the syllabus and look for information on how to gain access and follow those instructions carefully.

If you continue to have issues, contact your instructor for help.

Some courses include a "VitalSource Course Materials" link in the course menu, but may not provide access to the textbook.

Be sure to read the course syllabus to verify what the textbook is and how to access it. Look through the course starting pages for information on how to access/obtain the textbook. 

If your instructor says that the textbook is provided through VitalSource and you are not able to access it, contact them for help. You can also call the Chemeketa Bookstore at 503.399.5131 for assistance.

Students with classes using Pearson MyLabs products and who are experiencing problems need to contact their instructor or use the Pearson online support.

Unfortunately when this happens, your work is lost. While you were typing in the text area, your session timed out, due to the system thinking that you were inactive. To prevent this from happening in future, it is best to type up your assignment on your system in a word processing program such as Microsoft Word, and then save the file to your system. When you are ready to post the assignment to the Canvas system, copy the text from your assignment, and then paste it to the text box on the Canvas system. This will ensure that you have a copy of a file on your system in case something goes wrong in the Canvas system.

Close the browser and log back in to your course and start the quiz again. If you can't get back into the quiz, contact your instructor right away.

Before submitting the assessment, make sure that you go back and save all of your answers. If you have unsaved answers and you proceed with submitting your assessment, there is a strong likelihood that the questions with unsaved answers will act as if you haven’t answered them at all, which will result in you not receiving any credit for those questions.

Ask your instructor which formats are acceptable and then try to resubmit your attachment.