Chemeketa Online

Get help with Canvas, Kaltura Media, Respondus Lockdown Browser, and Zoom. Canvas technical support is available 24/7 and can be reached after hours and weekends. For frequently asked questions about eLearn/Canvas, view the FAQs.

• Phone: 503.399.7399
• Email: online@chemeketa.edu
• Location: Building 9, Room 106 - Salem campus
• Hours: Mon – Fri, 8 am to 5 pm PT (closed Fridays during summer)

Canvas technical support is available 24/7 and can be reached after regular hours by calling 503.399.7399.

Self-Service Help for Students: 

• Canvas Student Guide
• Canvas Video Tutorials
• Zoom Video Tutorials
• Getting Started with Zoom Meetings
• Zoom Help Center

Getting Started with Canvas

Need help learning how to use Canvas? Check out the Canvas for Students online course. This course is designed to help all students learn Canvas and includes screenshots, videos and quick links.

For more information visit the Canvas for Students course.

Student Computer Center

Schedule an appointment for Computer Tutoring. Instructional Assistants are available to help with software applications, assignments, Canvas, homework submission, and more. Use Navigate to schedule an appointment with the Student Computer Center.

For more information visit the Student Computer Center page on the college website.

Student Technical Support

Get help with My Chemeketa, single sign-on, multi-factor authentication, and Wi-Fi.

In-Person Support

• Location: Student Success Center, Building 2, Room 210 - Salem campus
• Hours: Mon - Fri, 8:30 am to 4:30 pm PT (closed Fridays during summer)

Phone & Chat Support

• Live Chat Support: Access Live Chat Support with Alithya
• Phone: 503.399.7899
• Hours: 24 hrs / 7 days per week

Software Support for Students: Students have access to chat and phone support for help with Microsoft 365, Google Workspace, device connectivity, and a wide array of Windows and Macintosh software products. This support is available in a variety of languages other than English provided by Alithya.