Frequently Asked Questions
View our list of frequently asked questions for a solution to your eLearn/Canvas technical issue by expanding questions below.
I forgot my password for Canvas. Where can I find it or reset it?
Since Chemeketa Community College now uses a single sign-on process, all of your passwords can be changed, or recovered by going to: login.chemeketa.edu. Once at the Login prompt, click on the “Need help” link, which is located in the upper right-hand corner.
Next, you can click on the “Forgot My Password” link, and follow the prompts to reset your password. Or you can call the IT Help Desk at 503.399.7899, and they will help you.
How can I check to see if my course is listed in eLearn this term?
To check and see if your course is listed in eLearn for this term, log into My Chemeketa to make sure that you are enrolled in the course. If you are enrolled in the course, go to the Chemeketa Online website and verify that the course is an online course. If it is an online course, it should be listed in the eLearn system.
I can’t log into my MyLabs website. Can you help?
Students with classes using Pearson MyLabs products and who are experiencing problems need to contact their instructor or use the Pearson online support.
I created a written assignment in Canvas, but when I clicked submit, Canvas asked me to log back in and my work was lost. What can I do?
Unfortunately when this happens, your work is lost. While you were typing in the text area, your session timed out, due to the system thinking that you were inactive. To prevent this from happening in future, it is best to type up your assignment on your system in a word processing program such as Microsoft Word, and then save the file to your system. When you are ready to post the assignment to the Canvas system, copy the text from your assignment, and then paste it to the text box on the Canvas system. This will ensure that you have a copy of a file on your system in case something goes wrong in the Canvas system.
I was in the middle of taking my quiz in Canvas, and I lost my connection to Canvas. What happened to my work and what should I do next?
If time hasn’t passed you should close the browser and log back in to your course and start the quiz again. If you can't get back into the quiz, contact your instructor right away.
I went to submit my quiz in Canvas and it’s telling me I have unsaved answers. What should I do next?
Before submitting the assessment, make sure that you go back and save all of your answers. If you have unsaved answers and you proceed with submitting your assessment, there is a strong likelihood that the questions with unsaved answers will act as if you haven’t answered them at all, which will result in you not receiving any credit for those questions.
My course is not listed in Canvas. Why?
Most courses will appear on your eLearn/Canvas dashboard on the Thursday before the scheduled start date of your course. However, individual instructors may restrict access to the course until the actual start date. See the academic calendar to view start dates for the majority of courses. Some courses start on dates other than the standard schedule. Refer to your class schedule in My Chemeketa to 1) verify the start date and 2) verify that you are enrolled in the course.
My instructor can’t open my attachment. Can you help me?
Verify that your document is in the right format by locating it on your computer and checking the file extension. After you have attached the file, verify that it ends with the correct extension (in particular not .lnk or .url).
The Canvas login page says website temporarily unavailable. What should I do?
You can call 503.399.7399 to verify that the system is down. If you are seeing this message for more than a few hours you need to clear your browsing history.
What username/password do I use to log in to my eLearn course?
If you are a currently registered Chemeketa Student, you must use your My Chemeketa username and password to log in to eLearn. To verify this–
- Go to My Chemeketa and log in.
- Click on Registration
- Click on Add/Drop Classes
- Select the current term and click submit
- Under Current Schedule check that your class is listed and the status says Registered.